Whalen’s Speed Research & Development, Inc. Short & Long Block Warranty, Terms and Conditions
Please note: all engine warranty claim communication will be conducted via email. If a phone call is needed to further explain details of the warranty claim, this phone call will be documented via email and supplied to the client for approval. Email communication between individuals and Certified Engine Installers ensures details are documented for WSRD internal use.
For additional information prior to engine purchase email sales@whalentuned.com, or call our sales team at 269.415.0040 press #1.
WSRD Short/Long Block Warranty does NOT cover:
- Damage due to improper engine installation, negligence, abuse, alteration or accident.
- Improper or insufficient engine break-in (failure to follow assigned break-in procedure, including oil changes.)
- Damage resulting from improper engine tuning including, piston skirt scuffing, lifted heads / head gasket failure, damage indicated by head gaskets exhibiting burned or crushed fire ring(s), or damage caused by improper combustion, detonation, pre-ignition or extreme cylinder pressures, as indicated by melted, broken, or eroded pistons or bent wrist pins/worn wrist pin bushings.
- Damage resulting from improper transmission installation or clutch adjustment, including crankshaft snout scoring on the clutch installation side.
- Damage caused by lack of proper maintenance, failure to follow scheduled maintenance intervals or failure to use or maintain proper type and levels of fluids, fuel, oil, and lubricants, including accelerated wear from contaminated oil or fuel wash.
- Damage caused by the failure of other engine-related components, such as fuel injectors or pump, wiring, water pump, oil pump, sensors, or gaskets.
- Damage related failure to replace contaminated oil components. Oiling components may include oil pump rotors, oil cooler, oil sieves, or other aftermarket options beyond OEM replacements.
- Engine damage without documentation of professional installation, including proof of purchase of replacement oiling components. Proof of proper maintenance is the owner’s responsibility, please read below for WSRD Engine Break-In Procedure and Process.
- Damage due to abuse, including over-rev, overheating, lean conditions or oil starvation.
- Engines where the odometer has been disconnected or mileage has been altered.
- Failure caused by short block or cylinder head casting flaw or failure.
- Damage caused by vehicle collisions or other accidental damage, including shipping damage.
- Damage caused by foreign objects dropped or drawn into cylinders or the crankcase, including water or other fluids.
- Towing, shipping, rental vehicles, loss of time, inconvenience, loss of use or other economic loss to the extent allowed by law.
- Damage to subsequent components, such as a turbocharger or wastegate, due to failure of an engine or engine component.
WSRD Standard Warranty Limitations are as follows:
- The Standard Warranty period begins on the day the engine was delivered.
- Standard Warranty applies only to short/long block components manufactured and assembled by WSRD.
- Standard Warranty does not extend to any other part of the engine, turbocharger, accessories, or vehicle in which the engine is installed, or subsequent damage to any component or part of the vehicle due to an engine failure.
- The Standard Warranty covers any shipping costs incurred to return the product to our facility. If the warranty claim is denied, the client will be responsible for return shipping from our facility.
- Standard Warranty coverage excludes any and all labor expenses needed for reassembly, as well as any components (i.e. gaskets, fluids, etc.) required for reinstallation.
- A Standard Warranty is offered if the short/long block is personally or professionally installed, with receipts provided by the professional installer.
- The Standard Warranty is non-transferrable and only offered to the original purchaser of the engine.
- All parts used in the assembly of the WSRD built short/long block carry the manufacturer’s individual component warranties. No warranty is expressed or implied for any customer-supplied components.
- Standard Warranty clients are responsible for initiating a warranty claim with WSRD directly.
- The client agrees that they will be held responsible for all engine teardown costs for claims deemed insufficient and/or invalid.
- Proof of proper maintenance is the owner’s responsibility.
- Warranty repair work, labor or replacement parts will not extend the warranty period.
Standard Warranty Claim Procedure
Address for Engine Inspection Shipping:
Whalen's Speed R&D
WSRD Enhanced Warranty Limitations are as follows:
- Must be installed by a WSRD Certified Engine Installer (see below for approved WSRD Dealers).
- Enhanced Warranty period begins on the day the vehicle is completed and delivered to the client by the WSRD Certified Engine Installer (as evidenced by client receipts.)
- Enhanced Warranty applies only to short/long block components manufactured and assembled by WSRD Performance.
- Enhanced Warranty does not extend to any other part of the engine, turbocharger, accessories, or vehicle in which the engine is installed, or subsequent damage to any component or part of the vehicle due to an engine failure.
- Enhanced Warranty coverage includes any shipping costs incurred to return the product to our facility. If the warranty claim is denied, the client will be responsible for return shipping from our facility.
- Enhanced Warranty coverage includes limited labor expenses needed for reassembly, as well as any gaskets required for reinstallation.
- Enhanced Warranty is only offered if the short/long block is purchased, tuned and professionally installed by a single WSRD Certified Engine Installer, with receipts.
- The Enhanced Warranty is non-transferrable and only applies to the original purchaser of the engine.
- All parts used in the assembly of the WSRD built short/long block carry the individual manufacturer’s component warranties.
- No warranty is expressed or implied for any customer-supplied components.
- Enhanced Warranty claims must be initiated by a WSRD Certified Engine Installer ONLY.
- The client agrees that they will be held responsible for all engine teardown costs for claims deemed insufficient and/or invalid.
- Proof of proper maintenance is the owner’s responsibility.
- Warranty repair work, labor or replacement parts will not extend the warranty period.
- Damage to subsequent components, such as a turbocharger or wastegate, due to failure of an engine or engine component.
Enhanced Warranty Claim Procedure:
All Enhanced Warranty claims must be directed to a WSRD Certified Engine Installer for the assignment of a return label. Following the supply of the return label, WSRD requires the engine to be returned to our facility for inspection and final determination of claim eligibility. The client must authorize the Certified Engine Installer to remove the engine from the vehicle. Upon receipt of the engine, WSRD will disassemble the engine to determine the cause of failure. After the engine teardown is complete, WSRD will determine whether warranty coverage applies. If the engine is deemed to be covered under warranty, WSRD will reimburse the Certified Engine Installer for a predetermined cost of labor. If the engine is not deemed to be covered under this limited warranty, the client will be responsible for all labor costs associated with the removal and reinstallation of the engine or components. Once the warranty process has been initiated a warranty claim/inspection form will be provided to the Certified Engine Installer and this must be returned to WSRD with the shipment of the client's engine.
Whalen's Speed R&D
WSRD Warranty Claim Timeline and FAQ’s
- If the engine is found to be within the parameters of the WSRD workmanship warranty, the client will be notified, and the engine repairs will be completed at the expense of WSRD.
- If the engine is found to NOT to be within the parameters of the WSRD workmanship warranty, the client will be notified by email.
- If the engine is found to NOT to be within the parameters of the WSRD workmanship warranty, WSRD will further discuss replacement component(s), parts, and labor options.
- If the client chooses not to accept the warranty decision, the engine will be returned to the client at the client's expense.
- If the client chooses to accept the warranty decision WSRD will begin coordinating supplied component(s) or ordering new replacement component(s).
- The client will be notified when their engine begins its assembly. Once assembled, the client will be notified that the engine is completed and will be shipped as soon as possible. Once a shipping label is created, the client will be notified, and tracking information will be provided.
- When the engine is received by the individual or Certified Engine Installer the engine must be unboxed immediately to identify if the engine was damaged during shipping. If the engine is damaged in shipping, these engine component(s) will be covered at the expense of WSRD. If the engine is not damaged in shipping, please proceed with the installation.
Engine Break-In Procedure & Process:
The following steps must be followed during installation:
- Install a new oil filter, unless previously done prior to the engine shipping to your installer’s location. Please use conventional engine oil for initial start-up.
- Once the engine is filled with oil, please let the machine run to operating temperature and continue with bleeding the cooling system.
- Once the engine is bled, proceed with draining the conventional start-up oil and switching over to your primary oil option; Amsoil, XPS, Schaeffer's and others are acceptable.
- After these listed steps are completed, please proceed with creating a single data log that must be sent to john@whalentuned.com. This data log must include:
- 30 seconds of Idle Time
- 30 seconds of Cruising Time
- A Short 3-4 second Wide Open Throttle Pull*
*Your wide open throttle pull must be limited to 3-4 seconds, you are NOT looking for a world record speed run.
- Once this data log has been sent to John, if changes to the tuning are made, you must create a second data log with the same parameters. If multiple tune revisions are created, this process and data log must be sent until John has cleared the machine to run beyond these parameters.
- Once engine and tune operation are validated, enjoy!
- Oil change intervals after installation should follow at 250 miles, 500 miles and 1000 miles. You will notice some discoloration after the first and second oil changes. This will be a result of the moly on engine fastener hardware, and assembly lube used during assembly. If there continues to be discoloration in the oil, or questionable debris in the oil or oil filter please consult with Whalen's Speed directly before further operation of the machine.
All end users, and certified installers must follow these steps after engine installation. Failure to follow these steps and procedures will result in the voiding of your engine warranty, or worse, a catastrophic engine failure.
*WSRD Certified Engine Installers & Dealers:
If your WSRD Dealer is not listed below, please contact sales@whalentuned.com before purchase.
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